help

Registration

I did not get a confirmation email.
That's very odd. Email is supposed to be more reliable than the Postal Service. First, check your junk or bulk folders. If it's nowhere to be found click here to login. You will get a warning message stating that you need to activate your account first along with the option to resend the activation link.

Login and password

I cannot remember my password.
You are out of luck! Just kidding ;) Click here and you'll get your password via email.
How do I change my password?
From my account panel. Obviously, you have to be logged in.
I'm trying to login but the page just refreshes.
Most probably your browser is not set to accept cookies. To enable cookies:
  • Mozilla Firefox - Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes.
  • Internet Explorer - Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK".
  • Safari - From the Safari menu, click "Preferences". From the "Security" tab, under "Accept Cookies", click to select "Always" or "Only from sites you navigate to". Click "Close".

Email address

How do I change my email address?
From my account panel. The new email address does not become effective and does not replace the old one until you confirm it. You may resend a confirmation email for the new address as many times as you wish or you may cancel your change of email request from my account.

Invites

How do I invite someone to join REDBOXfriends?
Nothing's simpler. Just login and click invite in the upper right menu. Whenever the invitees register, you'll become pending friends until they confirm your friendship.

Search & browse

What kind of results does search return?
Currently you may search by name & email, screen names, profile information, movie names, codes & descriptions. You may use filters to get more relevant results.
How do I control who can find me in searches and what they can see?
Privacy settings. We have worked hard to give you complete control over how other people find you on the site. Let's say you make your age, gender, personal information and location visible only to friends. People who are not your friends and are searching for criteria that would otherwise match yours, won't see you in the search results at all even if you have an unrestricted profile.
What's browse?
If you simply click on browse, you'll get random people. By using the filters on the right side, you can find people that match certain criteria.

Friends

How do I add a friend?
Click on the "be friends" option whenever you see it in a profile. A request will be sent to that person and he/she will have to confirm your friendship. While your friendship is pending you have the ability to cancel your friendship request. Pending friendship are indicated by red pic borders and by a red letter "P".
Who can see my friends?
You have three options (in your privacy panel):
  • visible to everyone - anyone can see your friends
  • visible to friends - only your friends can see your other friends and see you as a friend on other people's pages.
  • invisible - nobody can see your friends or see you as a friend on anybody else's page except for individual friends who may see only themselves in your friend list while only you may see yourself in theirs.
Got a headache already?
What's up with the red borders around my friends' pics?
Red borders or the red P mean that the friendship is pending. A friendship becomes permanent only when acknowledged by both parties.
Can other people see my pending friends?
No. That's displayed only on your page.

Comments

What is comments?
Exactly that: a comment worth comments that you may post on your page or on someone else's page. You may choose who's allowed to post and you may allow private comments which are seen only by you and the person who posted them. To select who can post what, please go to your my privacy panel.
Can I delete comments entries?
You may delete any comment at any time as you see fit.

Photos

How do I upload a profile photo?
On your page you will see a link that allows you to upload the photo. If the size requirements and file type are correct after the loading bar disappears you'll see the resized photo on your page.

Movie clubs

How do I join a movie club?
You'll become a member of an movie club as soon as you join it.
How many movie clubs can I join?
One hundred sounds like a very round number.

Privacy Policy

I don't want to have my birthday, location, etc. visible. What to do?
Go to my privacy and select the level of desired visibility for most of the items on your page.
My page shows everything on it despite my privacy settings. What's up with that?
You are the only one who sees your own profile, wherever it appears on the site, in its entirety. Other people see only what you let them to see as you determine, using your privacy panel.
How do I block people?
On their profile page you'll see the option under their pic. You may not block your friends. Still, if you decide that a friend deserves to be blocked you must first end the friendship and then apply the block. You may see a list with all the blocked people in your privacy panel.
What happens when I block someone?
Blocking someone minimizes that person's chance of interacting with you. Blocked people won't be able to see your profile and won't see you in search results.
Can people know when I view their profile?
No. Never.

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